Refund & Returns Policy

We want every experience at Ceramic Cube to be worthwhile. Here is our policy on cancellations, returns, and exchanges.

Workshops and Classes
If you need to cancel a booking, please let us know as early as possible. Cancellations made 48 hours or more before the session start time receive a full refund. Cancellations made less than 48 hours before the session receive a studio credit to use toward a future booking. No-shows are not eligible for refunds or credits. If we cancel a session on our end, you will receive a full refund automatically.

Studio Memberships
Monthly memberships may be paused with 7 days' notice. Annual memberships are non-refundable after the first 14 days. If you have an exceptional circumstance, please reach out — we will always try to be reasonable.

Handmade Ceramics
Because every piece is made by hand and is one of a kind, we do not accept returns or exchanges on handmade ceramics. If your item arrives damaged, please email us at info@ceramic3cube.com with a photo within 48 hours of receiving it and we will make it right.

Tools, Materials and Supplies
Unused items in their original, undamaged packaging may be returned within 14 days of purchase for a full refund or exchange. Items that have been opened or used are not eligible for return.

Contact
For any questions, reach us at info@ceramic3cube.com. We aim to respond within one business day.